Kamoa-Creditinfo Mini-App FAQs
Email: ken.info@creditinfo.com ; Tel: +254709593000
The Creditinfo widget is a tool within the Kamoa App that gives you easy access to your credit information, including your credit score and any credit listings associated with your name
Download the Kamoa App and register. From the menu, browse products and select Creditinfo solutions. Choose the service you need, then follow the prompts to verify your identity and access your credit information
Verification helps ensure your credit information is secure and only accessible by you. It protects you from unauthorized access.
It means there are no negative records such as unpaid loans or defaults linked to your credit profile—a good sign for your financial reputation.
Yes, cost is pegged on the solution you are requesting. Each solution has a cost to it and is indicated when you choose the solution.
Yes, you can check your credit status, score, and report periodically. However, your score may not change frequently unless your borrowing behaviour or repayment patterns change.
The credit data reflects the latest information received from lenders. Updates depend on when financial institutions report new data to the credit bureau. Financial institutions are mandated to share credit information with the credit bureaus by the 10th of every month. Credit information is, however, updated daily when changes are made at the bank and updated to your credit report.
Returning users can monitor trends by noting their score during each visit. For detailed tracking, a full credit report may be helpful, and a record is stored under the purchases section available at the home page area within the Creditinfo mini App.
Credit scores update based on lender reporting cycles. It may take some time for positive activity (e.g., repayments) to reflect in your score.
If you notice any errors, you can raise a dispute through the Creditinfo website or contact their customer support directly for assistance.
While the Mini-App doesn’t directly change your score, it empowers you with visibility into your credit status so you can make informed, credit-smart decisions.
